Passenger Transport Accessibility

Icons of different transport modes

"Sarah was professional, friendly and able to build rapport quickly with staff in all areas, as well as all levels within the organisation.

The report produced by Sarah was high quality, clear, relevant, thorough and actionable, highlighting the areas for improvement across the airport.

We are very pleased with the work Sarah has done for us.  This work has added real value to our vision of improving the experience of our disabled customers, and we would certainly recommend Sarah to other passenger transport organisations for similar projects.”

Dominic Haddock, Asset Manager, London Stansted Airport

My previous experience in passenger transport accessibility includes:

  • 10 years at Transport for London (TfL) with a remit for Tube accessibility

  • Working with London Stansted Airport on improving their service provision to disabled and PRM passengers and developing an Accessibility Strategy

  • Three years chairing an Accessibility & Inclusion Forum for a cross-country Train Operating Company

  • Providing consultancy services to a cross-country Train Operating Company, working on a range of projects with the Accessibility & Inclusion Manager

  • Providing consultancy services to a transport-focused Disabled People's Organisation, working on projects including frontline staff guidance, transport policy / project EqIAs, facilitating consultation with disabled transport users and design guidance

My particular areas of expertise include:

  • Understanding disabled passengers' requirements and access barriers - in partnership with disabled people

  • Creating accessible transport environments using general and industry inclusive design standards - in particular trains and railway stations and streetspaces

  • Developing customer information to assist with planning accessible journeys

  • Writing and delivering guidance for frontline staff about good practice customer service to disabled customers

Contact me to discuss your organisation's needs.